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Standard Life Staff Pension Scheme (CAS-83244-M3K3)

Complainant: Mrs R
Complaint Topic: Misquote/misinformation
Ref: CAS-83244-M3K3
Outcome: Not upheld
Respondent: Standard Life (SL)
Aptia UK Limited (Aptia)
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

I do not uphold Mrs R’s complaint, and no further action is required by SL or Aptia. 

Complaint summary

Mrs R’s complaint concerns the date on which she joined and left the Scheme. She also disputes the assertion from Mercer and SL that she chose to opt out of the Scheme in 2006, as opposed to when she left SL employment in 2007.

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