NEST Pension Scheme (CAS-112556-G7J4)

Ombudsman’s Determination

Outcome

Mr D’s complaint is upheld and to put matters right the Employer shall pay £259.86 into the Scheme. The Employer shall ensure that Mr D is not financially disadvantaged by its maladministration. So, it shall arrange for any investment loss to be calculated and paid into the Scheme. 

In addition, the Employer shall pay Mr D £500 for the significant distress and inconvenience it has caused him.

Complaint summary

Mr D has complained that the Employer failed to deduct pension contributions from his pay. The Employer also failed to pay its employer contributions into the Scheme.

The available evidence shows that the employee’s pension contributions amounted to £259.86. It is also noted that Mr D is unable to cover the missed employee pension contributions.