Rowanmoor SSAS - Blick Horsham Limited Executive Pension Scheme (CAS-44560-Q1C8)

Ombudsman’s Determination

Outcome

The complaint is not upheld against Rowanmoor as Administrator, as it was not its responsibility to carry out the level of due diligence suggested by Mr K, and because it fulfilled the duties it did have in relation to the Scheme adequately. 

However, the complaint is upheld against RTL because it did not fulfil its duties as a trustee of the Scheme. As a part of these duties, it had a responsibility to consider whether the investment in Park First and Store First was appropriate in the circumstances. However, it failed to do so, the investment was not appropriate and thereby its actions caused the financial loss incurred by Mr K. 

Complaint summary

Mr K has complained, through his representative Pension Claim Consulting (PCC), that Rowanmoor failed to perform sufficient due diligence in relation to his proposed investments in storage pods and airport car parking spaces through companies affiliated to Group First Global Limited, including Store First Limited (Store First) and Park First Limited (Park First). He says these investments were high risk and not suitable for him. He would like Rowanmoor to put him back into the position he would have been in had the investments never occurred.