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The Pearson Pension Plan (CAS-78909-Y1F5)

Complainant: Mr L
Complaint Topic: Misquote/misinformation
Ref: CAS-78909-Y1F5
Outcome: Not upheld
Respondent: Pearson Pension Trustee Limited
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

I do not uphold Mr L’s complaint, and no further action is required by Trustee.

Complaint summary

Mr L’s complaint concerned the Trustee’s failure to fulfil its duty to provide accurate information to him to allow him to plan his retirement. Mr L considers the Trustee’s handling of his complaint was significantly below the level he might reasonably expect. 

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