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Airways Pension Scheme (CAS-78782-N1T6)

Complainant: Mr H
Complaint Topic: Misquote/misinformation
Ref: CAS-78782-N1T6
Outcome: Partly upheld
Respondent: British Airways Pensions Services Ltd
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

I do uphold in part Mr H’s complaint, and no further action is required by the Administrator. 

Complaint summary

Mr H has complained that the Administrator provided him with incorrect information regarding his retirement options. He says he relied on the incorrect information in making his decision to retire and as a result suffered financial loss. As compensation, Mr H is seeking the original incorrect option presented by the Administrator.

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