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NEST (CAS-101488-R3X6)

Complainant: Mr L
Complaint Topic: Automatic enrolment
Ref: CAS-101488-R3X6
Outcome: Upheld
Respondent: Lucy A Raymond & Sons Ltd
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

Mr L’s complaint is upheld and to put matters right the Employer shall:- 

  • Pay £145.06 to Mr L for the pension contributions that were deducted from his pay and not refunded to him.

  • Pay simple interest at the base rate quoted by the Bank of England, applicable from the date the pension contributions should have been refunded.

  • Pay Mr L £1,000 for the serious distress and inconvenience caused to him. 

Complaint summary

Mr L has complained that, despite successfully opting out of the Scheme, the Employer unlawfully deducted pension contributions from his salary.

The available evidence shows that £145.06 in employee contributions have not been refunded to Mr L.  

View determination

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