CC Stark Ltd Retirement Benefits Scheme (PO-17129)

Ombudsman’s Determination

Outcome

Miss S’s complaint is upheld, and to put matters right Isure shall pay Miss S the lump sum death benefit arising under the Scheme in respect of the late Miss N, and also pay Miss S £1,000 for her serious distress and inconvenience. Isure shall also reimburse Miss S for any tax charge she may incur because of late payment.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Miss S’s complaint is that Isure and the Trustees have refused to pay her the death benefit from the Scheme arising on the death of Miss N, even though Miss N had nominated Miss S in writing as her sole beneficiary.