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Standard Life Flexible Retirement Plan (CAS-49861-X5J5)

Complainant: Mrs N
Complaint Topic: Death benefits
Ref: CAS-49861-X5J5
Outcome: Not upheld
Respondent: Standard Life Assurance Limited
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

I do not uphold Mrs N’s complaint, and no further action is required by SL. 

Complaint summary

Mrs N’s complaint concerns SL’s distribution of the death benefit lump sum arising under the Plan in respect of her late husband, Mr N. Specifically, Mrs N contends that in the circumstances, the fact that SL did not to make any award in her favour was perverse.

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