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Saatchi & Saatchi Group Money Purchase Plan (PO-22446)

Complainant: Miss D
Complaint Topic: Transfers: general
Ref: PO-22446
Outcome: Partly upheld
Respondent: Publicus Group UK Trustee Limited (the Trustee)
Type: Pension complaint or dispute
Date:

Ombudsman’s Determination

Outcome

Mr D’s complaint against the Trustee is partly upheld, but there is a part of the complaint I do not agree with. To put matters right (for the part that is upheld) the Trustee shall pay Mr D £500 in recognition of the significant distress and inconvenience caused by its handling of his case.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr D complains that the Trustee has implemented a switch to Lifestyling without his permission. He is also unhappy with the time taken by the Trustee to respond to his complaint.

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