Medusa Pension Scheme (PO-19497)

Ombudsman’s Determination

Outcome

Miss D’s complaint is upheld and to put matters right, Mr SD shall (1) make a fresh decision in relation to distribution of death benefits under the Scheme and (2) pay Miss D £500 in respect of significant distress and inconvenience.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Miss D’s complaint is about Mr SD’s failure to pay her fair share of death benefits under the Scheme, following the death of her father, Mr AD. She says that, as his daughter, she is entitled to 50% of the value of the Scheme benefits.