Merton Jones Lewsey & Jefferies Pension and Life Assurance Scheme (PO-25249)
Complainant: Mrs T
Complaint Topic: Membership
Ref: PO-25249
Outcome: Not upheld
Respondent: Phoenix Life
Type: Pension complaint or dispute
Date:
Ombudsman’s Determination
Outcome
I do not uphold Mrs T’s complaint and no further action is required by Phoenix Life.
My reasons for reaching this decision are explained in more detail below.
Complaint summary
Mrs T’s complaint is that Phoenix Life says that it does not have any pension benefits payable to her in respect of her membership of the Scheme.
View determination
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