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NHS Injury Benefits Scheme (PO-20046)

Complainant: Ms Y
Complaint Topic: Injury benefit
Ref: PO-20046
Outcome: Not upheld
Respondent: NHS Business Services Authority
Type: Pension complaint or dispute
Date:

Ombudsman’s Determination

Outcome

  1. I do not uphold Ms Y’s complaint and no further action is required by NHS BSA.
  2. My reasons for reaching this decision are explained in more detail below.

Complaint summary

Ms Y’s complaint concerns NHS BSA’s decision to decline her application for NHS Permanent Injury Benefits (PIB).

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