Commando 2012 Pension Scheme (PO-21059)

Ombudsman’s Determination

Outcome

Mr N’s complaint against the Trustee and the Administrator is partly upheld, but there is a part of the complaint I do not agree with. To put matters right for the part that is upheld, the Trustee shall reconsider its decision whom to distribute death benefits to and pay Mr N £1,000 in respect of his distress and inconvenience. The Administrator is not required to take further action.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr N’s complaint against the Trustee is about its decision not to award him 50% of the value of his late brother’s Scheme benefits. Moreover, he is unhappy about the Administrator’s failure to provide him with updates on the Trustee’s decision.