Armed Forces Pension Scheme (PO-18964)
Complainant: Mr S
Complaint Topic: Transfers: general
Ref: PO-18964
Outcome: Not upheld
Respondent: Veterans UK (VetsUK)
Type: Pension complaint or dispute
Date:
Ombudsman’s Determination
Outcome
I do not uphold Mr S’ complaint, and no further action is required by VetsUK.
My reasons for reaching this decision are explained in more detail below.
Complaint summary
Mr S’ complaint against VetsUK, the managers of the AFPS, is that they have not allowed him to transfer pension benefits into the AFPS. Mr S says that he was not informed of any changes to the AFPS relating to the timescales within which transfers had to be made.
View determination
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