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Railways Pension Scheme (PO-21096)

Complainant: Mrs H
Complaint Topic: Death benefits
Ref: PO-21096
Outcome: Partly upheld
Respondent: 1. Railways Pension Scheme 1994 Pensioners Section Committee (the Committee)
2. RPMI Limited (RPMI)
Type: Pension complaint or dispute
Date:

Ombudsman’s Determination

Outcome

Mrs H’s complaint against the Committee and RPMI is partly upheld, but there is a part of the complaint I do not agree with. To put matters right (for the part that is upheld), the Committee RPMI shall pay Mrs H £1,000 for serious non-financial injustice.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs H has complained that she has never received payment of a pension she became entitled to on the death of her husband.

View determination

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