Local Government Pension Scheme (PO-22646)

Ombudsman’s Determination

Outcome

I do not uphold Miss T’s complaint and no further action is required by the Council.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Miss T’s complaint against the Council concerns its decision not to change the retirement option she selected on 30 March 2017, in respect of her “flexible retirement” pension benefit not to convert any pension to additional lump sum. Miss T believes that the Council’s decision is unreasonable and unfair as it solely relied on the paperwork she sent back, which she says, she mistakenly chose the incorrect option.