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Selven Pension Scheme (CAS-45657-B7R7)

Complainant: Mr R
Complaint Topic: Administration
Ref: CAS-45657-B7R7
Outcome: Partly upheld
Respondent: Westbridge Pension Administration Limited
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

Mr R’s complaint against Westbridge is partly upheld. To put matters right,  Westbridge SSAS shall:-

  1. Pay Mr R the sums described under my Directions in paragraphs 92.1 to 92.3, below; and

  2. Take the steps described in paragraph 92.4 to allow Mr R to conclude the transfer of his Cash Equivalent Transfer Value under the Scheme to another pension scheme. 

Complaint summary

Mr R has complained that:-

  1. James Hay Partnership (JHP) incorrectly split the value of the Scheme’s investments (the Fund) between him and the deceased member in 2019.

  2. JHP made an unauthorised death benefit payment to the other beneficiary of the Scheme in 2019.

  3. He was unable to transfer his share of the Fund to a Self-Invested Personal Pension with Charles Stanley (the SIPP) because of how JHP calculated his share of the Fund and how it split the investments to pay out the death benefit to Mrs S.

  4. JHP’s administration has caused him to incur excess fees and charges.

  5. He has experienced delays when attempting to draw a Pension Commencement Lump Sum (PCLS) benefit from the Scheme.

  6. He should receive compensation from Westbridge for the financial loss he has incurred as a result of its delays and for the distress and inconvenience the matter has caused him.

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