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Railways Pension Scheme (CSC Section) (PO-18684)

Complainant: Mr Y
Complaint Topic: Misquote/misinformation
Ref: PO-18684
Outcome: Upheld
Respondent: Computer Sciences Corporation/DXC Technology (CSC)
Type: Pension complaint or dispute
Date:

Ombudsman’s Determination

Outcome

Mr Y’s complaint is upheld and to put matters right CSC shall provide additional information to enable Mr Y’s benefits to be calculated correctly. It shall also pay Mr Y £500 for non-financial injustice.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr Y has complained that CSC failed to provide the correct information about his pensionable pay to the RPS to enable his benefits to be calculated correctly.

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