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Cadbury Mondelez Pension Fund (PO-19104)

Complainant: Mrs R
Complaint Topic: Administration
Ref: PO-19104
Outcome: Not upheld
Respondent: Trustees of the Cadbury Mondelez Pension Fund
Type: Pension complaint or dispute
Date:

Ombudsman’s Determination

Outcome

I do not uphold Mrs R’s complaint and no further action is required by the Trustees as they have offered a sufficient remedy.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs R’s complaint against the Trustees is about their refusal to pay £5,000 to her, which she says they agreed as part of a settlement of a different complaint.

View determination

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