Universities Superannuation Scheme (PO-24268)
Complainant: Mr Y
Complaint Topic: Misquote/misinformation
Ref: PO-24268
Outcome: Partly upheld
Respondent: Universities Superannuation Scheme Ltd
Type: Pension complaint or dispute
Date:
Ombudsman’s Determination
Outcome
Mr Y’s complaint against USS is partly upheld, but there is a part of the complaint I do not agree with. To put matters right (for the part that is upheld), USS shall pay £500 to Mr Y.
My reasons for reaching this decision are explained in more detail below.
Complaint summary
Mr Y has complained about the misinformation given by USS, the Scheme administrator, which led him to believe he would receive a higher lump sum and pension income.
View determination
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