NHS Pensions Scheme (PO-17532)

Ombudsman’s Determination

Outcome

Ms S’ complaint against NHSBSA is partly upheld, but there is a part of the complaint I do not agree with. To put matters right for the part that can be upheld, NHSBSA should pay Ms S £1,000 for the distress and inconvenience she has suffered.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Ms S has complained that NHSBSA told her that she had Special Class Status (SCS) when she does not, which caused her to make decisions which she would not otherwise have made and caused her financial loss.