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James Hay Partnership SIPP (PO-20235)

Complainant: Mr E
Complaint Topic: Administration
Ref: PO-20235
Outcome: Not upheld
Respondent: James Hay Partnership
Type: Pension complaint or dispute
Date:

Ombudsman’s Determination

Outcome

I do not uphold Mr E’s complaint and no further action is required by James Hay.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr E says:-

  • James Hay has failed to properly administer the SIPP. It gave him no bank account details so rent from the SIPP’s property could not be paid in. As a consequence, rent arrears have built up which he is unable to now pay.
  • He wants clarification that James Hay’s fees are justified.

View determination

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