The Barclays Bank UK Retirement Fund: Afterwork (PO-19444)

Ombudsman’s Determination

Outcome

I do not uphold Mr N’s complaint and no further action is required by the Trustee as there is no remaining injustice to be put right.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr N says information provided to his late son, Mr A, concerning the benefits payable in the event of his death was misleading. When he raised the issue, the Trustee refused to explain how the significantly lower than expected lump sum death benefit (the Death Benefit) had been calculated.