NHS Injury Benefit Scheme (PO-10414)
Complainant: Mrs D
Complaint Topic: Injury benefit
Ref: PO-10414
Outcome: Upheld
Respondent: NHS Business Services Authority
Type: Pension complaint or dispute
Date:
Ombudsman’s Determination
Outcome
Mrs D’s complaint is upheld and to put matters right NHS BSA will reconsider Mrs D’s eligibility for Permanent Injury Benefit (PIB) and pay her £500 to recognise the significant distress and inconvenience it has caused her.
My reasons for reaching this decision are explained in more detail below.
Complaint summary
Mrs D’s complaint is that NHS BSA has refused her application for PIB.
View determination
DownloadRelated decisions
- Civil Service Injury Benefit Scheme (CAS-64030-Y0H3)Complainant: Mr NRespondent: The Home Office
MyCSP
Cabinet Office
Outcome: Partly upheldComplaint Topic: Injury benefitRef: CAS-64030-Y0H3Date: - NHS Injury Benefit Scheme (CAS-35785-S0V3)Complainant: Dr ARespondent: NHS Business Services Authority (NHS BSA)Outcome: Not upheldComplaint Topic: Injury benefitRef: CAS-35785-S0V3Date: