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Local Government Pension Scheme (PO-18653)

Complainant: Mrs T
Complaint Topic: Ill Health
Ref: PO-18653
Outcome: Partly upheld
Respondent: Surrey County Council
Type: Pension complaint or dispute
Date:

Ombudsman’s Determination

Outcome

Mrs T’s complaint against Surrey County Council is partly upheld, but there is a part of the complaint I do not agree with. To put matters right (for the part that is upheld) Surrey County Council should pay Mrs T £500 for distress and inconvenience.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs T has complained that her eligibility for ill health retirement benefits has not been properly assessed.

View determination

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