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Local Government Pension Scheme (CAS-99869-W7F5)

Complainant: Ms L
Complaint Topic: Ill Health
Ref: CAS-99869-W7F5
Outcome: Upheld
Respondent: Laurus Trust
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

I uphold Ms L’s complaint.

Complaint summary

Ms L’s complaint against her then employer, the Trust, is that it took too long to process her application for an ill health retirement pension (IHRP). She is not happy with the Trust’s decision to disagree with the decision maker at stage two of the Internal Dispute Resolution Procedure (IDRP) to award her £500 compensation. 

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