NHS Pension Scheme (PO-19076)
Complainant: Mrs R
Complaint Topic: Ill Health
Ref: PO-19076
Outcome: Upheld
Respondent: NHS Business Services Authority
Type: Pension complaint or dispute
Date:
Ombudsman’s Determination
Outcome
Mrs R’s complaint is upheld and, to put matters right, NHS BSA should reconsider its decision not to award her Ill Health Retirement benefits.
My reasons for reaching this decision are explained in more detail below.
Complaint summary
Mrs R’s complaint against NHS BSA, the Scheme manager, is that it has not accepted her application for Ill Health Retirement (IHR) benefits.
View determination
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