Armed Forces Pension Scheme (PO-10171)
Complainant: Mr Y
Complaint Topic: Benefits: overpayment (recovery of)
Ref: PO-10171
Outcome: Partly upheld
Respondent: 1. Equiniti Paymaster
2. Veterans UK, Armed Forces Pension Scheme
2. Veterans UK, Armed Forces Pension Scheme
Type: Pension complaint or dispute
Date:
Ombudsman’s Determination
Outcome
Mr Y’s complaint against Equiniti and Veterans UK is partly upheld, but there is a part of the complaint I do not agree with. To put matters right for the part that is upheld, Equiniti and Veterans UK shall write off that part of the overpayment the recovery of which is statute barred.
My reasons for reaching this decision are explained in more detail below.
Complaint summary
Mr Y says that Equiniti and Veterans UK made administrative errors which led to an overpayment of his pension. He complains about the decision taken to seek recovery of the amount paid in error.
View determination
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