NHS Pension Scheme (PO-12093)

Ombudsman’s Determination

Outcome

I do not uphold Mr K’s complaint and no further action is required by NHS BSA or Equiniti.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr K is unhappy because Equiniti, on NHS BSA’s behalf, is seeking to recover an overpayment from him in relation to a Permanent Injury Benefit (PIB) award he receives from the Scheme.

NHS BSA has confirmed that an overpayment accrued because Mr K’s PIB award began to be paid before it had been abated.

Mr K says he was not made aware his PIB award may be abated, and as such it is unfair for the overpayment to be recovered. This is particularly the case, as his PIB award was in payment for a long time without abatement being applied.