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Medical Research Council Pension Trust (PO-16485)

Complainant: Mr K
Complaint Topic: Benefits: overpayment (recovery of)
Ref: PO-16485
Outcome: Partly upheld
Respondent: 1. MNPA Limited (MNPA),
2. MRC Pension Trust Limited (the Trustee)
Type: Pension complaint or dispute
Date:

Ombudsman’s Determination

Outcome

Mr K’s complaint against the Trustee is partly upheld, but there is a part of the complaint I do not agree with. To put matters right, for the part that is upheld, the Trustee should pay Mr K £500 for the significant distress and inconvenience it caused him.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr K has complained that his pension has been overpaid as a result of an error, which was no fault of his own, yet the Trustee has requested recovery of the overpayment. He feels that the Trustee should not be able to seek recovery of the overpayment as he received it in good faith and could not have been aware of the error.

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