Teachers’ Pensions (PO-15719)

Ombudsman’s Determination

Outcome

I do not uphold Dr N’s complaint and no further action is required by TP.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Dr N was in receipt of a spouses’ pension which ceased in November 2016, when he informed TP that he was remarried. TP has requested repayment of an overpayment that occurred from 7 July 2010, the date Dr N remarried, up until the pension was stopped in 2016.

Dr N has complained that he was not made reasonably aware his spouse’s pension would cease upon remarriage, or that he was meant to inform TP when he remarried, and therefore he should not be required to make repayment.