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Teachers’ Pension Scheme (PO-15428)

Complainant: Mr E
Complaint Topic: Misquote/misinformation
Ref: PO-15428
Outcome: Not upheld
Respondent: 1. Teachers' Pensions (TP)
2. Southampton City College (Southampton)
Type: Pension complaint or dispute
Date:

Ombudsman’s Determination

Outcome

I do not uphold Mr E’s complaint and no further action is required by TP or Southampton.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr E has complained that:-

  1. In 2001, Southampton’s Human Resources department (Southampton HR) provided him with incorrect information that TP did not usually accept transfers into TPS.
  2. In 2016, TP refused a request he submitted to transfer pension benefits he had built up in the Local Government Pension Scheme (LGPS) between 1999 and 2001 into TPS.

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