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Armed Forces Pension Scheme (PO-16325)

Complainant: Mr Y
Complaint Topic: Benefits: overpayment (recovery of)
Ref: PO-16325
Outcome: Not upheld
Respondent: 1. Ministry of Defence
2. Veterans UK
Type: Pension complaint or dispute
Date:

Ombudsman’s Determination

Outcome

I do not uphold Mr Y’s complaint and no further action is required by Veterans UK.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr Y’s complaint about Veterans UK, the scheme manager, is that it caused an overpayment of pension benefits, it has stopped those benefits to prevent the overpayment from increasing, and it requires repayment of the overpayment.

View determination

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