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Complainant: Mr I
Complaint Topic: Transfers: general
Ref: PO-15067
Outcome: Not upheld
Respondent: Heritage Pensions Ltd
Type: Pension complaint or dispute
Date:

Ombudsman’s Determination

Outcome

I do not uphold Mr I’s complaint and no further action is required by Heritage.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr I has complained about the fees applied to the SIPP when transferring from Heritage; whether they are legitimate; and, delays encountered in the transfer being finalised.

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