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Complainant: Dr O
Complaint Topic: Membership
Ref: PO-11558
Outcome: Not upheld
Respondent: NHS Business Services Authority
Type: Pension complaint or dispute
Date:

Ombudsman’s Determination

Outcome

I do not uphold Dr O’s complaint and no further action is required by NHS BSA.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Dr O has complained about NHS BSA’s refusal to deem her various posts of employment and membership of the Scheme as having Mental Health Officer status (MHO status). Consequently, she has not been able to access her benefits as early as she had planned.

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