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Pinnacle Pension Scheme (PO-10505)

Complainant: Mr S
Complaint Topic: Administration
Ref: PO-10505
Outcome: Upheld
Respondent: Chartwell Trustee Pension Solutions Ltd
Type: Pension complaint or dispute
Date:

Ombudsman’s Determination

Outcome

Mr S’ complaint is upheld and to put matters right Chartwell shall provide Mr S with the information he requested.  Chartwell shall also pay Mr S £2,000 in recognition of the significant distress and inconvenience he has experienced.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr S’ complaint is about Chartwell’s failure to properly administer the Scheme and its refusal to provide information when requested.

View determination

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