JEP & Sons Ltd Pensions Scheme (PO-15937)
Complainant: Mr L
Complaint Topic: Transfers: general
Ref: PO-15937
Outcome: Not upheld
Respondent: Aviva
Type: Pension complaint or dispute
Date:
Ombudsman’s Determination
Outcome
I do not uphold Mr L’s complaint and no further action is required by Aviva.
My reasons for reaching this decision are explained in more detail below.
Complaint summary
Mr L’s complaint is that Aviva reduced his loyalty bonus when he transferred his pension to a new pension provider.
View determination
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