TRW Pension Scheme (PO-17118)

Ombudsman’s Determination

Outcome

I do not uphold Mr H’s complaint and no further action is required by Legal and General.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr H’s complaint concerns a letter he received from Legal and General, setting out his pension increase for the year 2017. Mr H is dissatisfied as the letter ended with the inclusion of the bereavements team email address. Mr H believes that the representatives at Legal and General have made a joke about death, at his expense.