The Social Housing Pension Scheme (PO-10747)

Ombudsman’s Determination

Outcome

I do not uphold Mrs N’s complaint and no further action is required by the Scheme. My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs N has complained that she received benefits from the Scheme to which she was not entitled and the Trustee is now seeking recovery of the overpayment. Mrs N says that had the Trustee provided her with the correct information, she would not have retired and would have continued to work.

Mrs N is seeking compensation for the following alleged losses:

 £84,000 – loss of income as a result of her husband’s retirement, assuming his income continued at £24,000 per annum.

 £10,800 – loss of income as a result of Mrs N’s retirement.

 £8,190 – rent paid in Cleethorpes (due to loss of employer’s accommodation).

 £12,152 – difference in sheltered housing.

 £780 – cost of travel from Cleethorpes to Bradford.