Principal Civil Service Pension Scheme (PO-10223)

Ombudsman’s Determination

Outcome

I do not uphold Mr Y’s complaint and no further action is required by Cabinet Office, and MyCSP.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr Y has complained about a change in the Scheme Rules from April 2015, which resulted in pension contributions being calculated as a proportion of monthly income, rather than fixed rate deductions.

Mr Y considers the change in rules to be unfair, as it does not account for instances where a one off increase in monthly income due to delayed payment of arrears for bonus and allowances has taken place. As a result, Mr Y was pushed into a higher income bracket for that period, resulting in a higher deduction being made for pension contributions.