NHS Pension Scheme (PO-11436)
Complainant: Mrs L
Complaint Topic: Transfers: general
Ref: PO-11436
Outcome: Not upheld
Respondent: NHS Business Services Authority
Type: Pension complaint or dispute
Date:
Ombudsman’s Determination
Outcome
I do not uphold Mrs L’s complaint and no further action is required by NHS BSA.
My reasons for reaching this decision are explained in more detail below.
Complaint summary
Mrs L has complained that NHS BSA mishandled and delayed her request to transfer out of the Scheme, which caused her to miss the deadline for such a transfer.
View determination
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