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PGS (UK) Pension Fund (PO-14414)

Complainant: Mr M
Complaint Topic: Misquote/misinformation
Ref: PO-14414
Outcome: Not upheld
Respondent: JLT Benefit Solutions Limited
Type: Pension complaint or dispute
Date:

Ombudsman’s Determination

Outcome

I do not uphold Mr M’s complaint and no further action is required by JLT.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr M is complaining that he received an incorrect quotation from JLT which was £30,000 higher than his actual entitlement under the Fund.

View determination

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