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The Royal Mail Defined Contribution Plan (PO-15784)

Complainant: Ms B
Complaint Topic: Automatic enrolment
Ref: PO-15784
Outcome: Not upheld
Respondent: Zurich Assurance Ltd
Type: Pension complaint or dispute
Date:

Ombudsman’s Determination

Outcome

I do not uphold Ms B’s complaint and no further action is required by Zurich.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Ms B’s complaint is that Zurich, the administrators of the pension Scheme, is that they automatically re-enrolled her into the Scheme without informing her and will now not refund her contributions.

View determination

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