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Xchanging Stakeholder Pension Plan (PO-14674)

Complainant: Mr D
Complaint Topic: Contributions: incorrect calculation
Ref: PO-14674
Outcome: Not upheld
Respondent: Friends Life
Type: Pension complaint or dispute
Date:

Ombudsman’s Determination

Outcome

I do not uphold Mr D’s complaint and no further action is required by Friends Life.

My reasons for reaching this decision are explained in more detail below.

Complaint Summary

Mr D’s complaint against Friends Life is that he is unhappy with the date it has used to calculate his transfer value, as he believes the units were actually sold at a later date and Friends Life has profited from this.

View determination

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