Local Government Pension Scheme (PO-14361)
Complainant: Mrs Johnson
Complaint Topic: Transfers: general
Ref: PO-14361
Outcome: Partly upheld
Respondent: London Borough of Redbridge
Type: Pension complaint or dispute
Date:
Ombudsman’s Determination
Outcome
Mrs Johnson’s complaint against Redbridge is partly upheld.
To put matters right within 21 days Redbridge should provide Mrs Johnson with an apology and £500 for the distress and inconvenience she has suffered.
My reasons for reaching this decision are explained in more detail below.
Complaint summary
Mrs Johnson has complained that Redbridge have caused unnecessary delays in providing her with a transfer quotation. She required this information so the transfer could go ahead before her 64th birthday on 23 January 2017.
View determination
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