Hornbuckle SIPP (PO-14533)

Ombudsman’s Determination

Outcome

Mr N’s complaint is upheld and to put matters right Hornbuckle shall pay Mr N £500 for distress and inconvenience caused and pay into the SIPP’s bank account  £1,875.65 plus reimburse its own charges that may have been claimed in respect of processing Mr N’s transfer request.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr N’s complaint against Hornbuckle is that he does not believe it has adequately performed its duties as independent trustee and scheme administrator to his SIPP. He also complains about the fees which have been taken.