Principal Civil Service Pension Scheme (PO-10711)

Ombudsman’s Determination

Outcome

I do not uphold Mrs R’s complaint and no further action is required by MyCSP and Cabinet Office.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs R has complained that MyCSP initially underpaid her pension when she took formal retirement in 2006. She has also complained that MyCSP subsequently provided her with incorrect information, over a number of years, regarding the benefits she would receive when she took final retirement in 2015. As a consequence, when her pension was paid, it was less than she had been advised.

Mrs R also does not feel that £850 she has been awarded adequately compensates her for her loss or provide sufficient redress for the distress and inconvenience she has suffered.