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We are aware of people receiving letters about a failed investment, claiming to be from The Pensions Ombudsman (TPO).
These letters are not genuine, and the telephone number is not TPO’s.

TPO is a free service and would never ask for your bank details or for you to pay any fees. If you have any further concerns, or you receive a letter and are unsure if it is from TPO, please contact us by emailing InformationManagement@pensions-ombudsman.org.uk. Please do not respond to the letter and report the incident to Action Fraud.

Phoenix Life Personal Pension Plan (PO-14633)

Complainant: Mr N

Complaint Topic: Misquote/misinformation

Ref: PO-14633

Outcome: Not upheld

Respondent: Phoenix Life

Type: Pension complaint or dispute

Date: 08 February 2017

Ombudsman’s Determination

Outcome

I do not uphold Mr N’s complaint and no further action is required by Phoenix.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr N has complained that Phoenix provided him with misinformation regarding his pension entitlement from the Plan.

View determination

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