Northern Ireland Local Government Superannuation Scheme (PO-11981)

Ombudsman’s Determination

Outcome

I do not uphold Mrs L’s complaint and no further action is required by NILGOSC.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

There are three parts to Mrs L’s complaint.  These are:

• NILGOSC delayed in providing her with a transfer valuation and, because of this, she missed the deadline to transfer her benefits out of the Scheme; and
• NILGOSC failed to inform her that there was a deadline to transfer.

NILGOSC issued a CETV in error which lead her to spend money on a report which she did not need.To put the matter right, Mrs L is seeking £3,000 from NILGOSC to cover her independent financial advisor’s (IFA) fees.