The Fabrics EPP (PO-10109)
Complainant: Mr S
Complaint Topic: Transfers: general
Ref: PO-10109
Outcome: Not upheld
Respondent: Prudential
Type: Pension complaint or dispute
Date:
Ombudsman’s Determination
Outcome
I do not uphold Mr K’s complaint and no further action is required by Prudential
My reasons for reaching this decision are explained in more detail below.
Complaint summary
Mr K and his adviser have complained that Prudential did not inform them that Guaranteed Annuity Rates (GARs) are not available after age 70.
Mr K claims financial loss due to the lower annuity rates now available to him as he is over 70 years old.
Mr K’s adviser states that the rules do not say that the GARs do not apply after age 70.
View determination
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